1) Overview
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used.
Please note that the Zooki application is intended solely for personal and educational use. All content that you process within the app, whether audio, documents, or study materials, remains private to your account and is not shared with other users. The application does not provide any functionality to publicly share audio, transcriptions, summaries, flashcards, or quizzes.
2) The information we collect
Zooki collects information to provide and improve its services. This includes:
- Audio recordings created within the app, when you use Zooki to record lectures or personal notes.
- Audio files uploaded from external sources, such as recordings made on other devices or applications.
- Documents imported by the user, including PDFs and similar files, which are processed to extract text for summaries, flashcards, and quizzes.
- Content generated from your inputs, such as transcriptions, study summaries, flashcards, and quizzes created by Zooki.
- Account information, including your name, email address, and password.
- Profile information, such as your age, academic year (for example bachelor, master), and location (country and city), which are collected to personalize your learning experience and help us adapt Zooki to different educational contexts.
- Usage information, including device type, IP address, and analytics data to help us improve performance and user experience.
- Payment information, if you choose to subscribe to premium features.
We use this information to provide study features, operate and secure accounts, deliver requested notifications, process purchases and improve the service. Account passwords are stored as hashes, not as readable passwords. Payment processors and the app stores handle payment credentials; Zooki keeps transaction and entitlement records.
Study processing and optional social features
When you request transcription, summaries, explanations, image analysis or study generation, the material needed for that task may be sent to our configured transcription and AI providers, including OpenAI and Google. These service providers process study content separately from optional Google Analytics. Refusing usage statistics does not disable the processing needed for the study feature you request.
Optional social features can show your profile, avatar, institution and study information permitted by your privacy settings to other students. Discoverability, shared study previews and presence have their own controls. Your recordings and imported study documents are not published by these social features. Notification services use device tokens to deliver requested reminders and account or study notifications.
Optional app analytics
In app versions with analytics controls, Google Analytics for Firebase is disabled until you choose to allow statistics. Refusing does not prevent you from studying. You can change your choice in Settings → Privacy on each device. Withdrawal stops future app analytics collection and resets locally stored Analytics data; it does not automatically delete information already sent to Google.
If you agree, we measure app navigation, account entry, material readiness and study actions to understand where the app is useful or difficult to use. Google receives limited event categories and counts, app and device information, and an Analytics app-instance identifier. After sign-in, we use a randomly generated measurement identifier to connect consented activity for the same Zooki account across devices. We do not use your email address as this identifier, and we do not send document titles or contents, recordings, transcripts, card text or answers to Analytics.
We do not enable advertising personalization or Google Signals for this measurement. Google processes Analytics information on its infrastructure, which may involve processing outside your country. See Firebase privacy information and Google's privacy policy for details.
Our current Analytics property retains event-level data for 2 months and user-level data for 14 months, with the user retention period renewed on new activity. These limits do not apply to all aggregated reports. To request deletion of previously collected Analytics information, contact contact@zooki.ai; turning off the setting alone is not a historical deletion request.
Optional crash and performance reports
Crash and performance reporting has a separate, optional choice in Settings → Privacy. It is off by default and your usage-statistics choice does not enable it. If allowed, Firebase Crashlytics receives crash stacks, bounded error categories, app/device information and installation identifiers. Firebase Performance receives named timing traces, failure counts, app/device information, installation identifiers and country information derived from IP addresses. We do not attach your account identifier, email or study content to these reports, and automatic network-URL instrumentation is disabled.
Crashlytics retains crash information and associated identifiers for 90 days. Performance keeps IP-associated events for 30 days and installation-associated or de-identified data for 60 days before removal from live and backup systems begins. The SDK can store native crash reports locally while reporting is off; we discard these before a new opt-in. Withdrawal stops future reporting and discards pending local reports, but cannot recall reports already sent. Crash-report historical deletion may require Firebase support.
Website statistics and billing reports
The website asks separately before loading Google Analytics or storing optional download statistics. It records only public page categories, approved campaign categories, language, store destination and coarse country when available. We do not send visitor IPs to an external geolocation service for this measurement. Private workspace and administrator pages are excluded. Website visitor counts and app users are separate populations.
We keep private reporting evidence from verified billing transactions to understand purchases, renewals and refunds. Test transactions are excluded from production revenue, and missing amounts are not estimated. These records are not sent as duplicate Google purchase events. Financial processor records and accounting obligations have separate retention rules.
Deleting your Zooki account removes its local measurement identity and receipt records and queues a request for previously collected account-linked Google Analytics data. We retain only the opaque measurement identifier needed for that request until it is submitted. Local deletion is not proof that Google has finished deletion. Anonymous device data may require a separate app-instance request. Contact contact@zooki.ai for help.
3) Our commitment to data security
To prevent unauthorized access and maintain data accuracy, we use industry-standard methods to safeguard and secure the information we collect online. However, you recognize that data transmitted over the internet or stored in facilities to which online access is provided cannot be guaranteed to be 100% secure. We are committed to protecting your information as we would want our own information protected.
In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose information has been compromised, as required by applicable law.
4) Educational and personal use only
The services of Zooki are designed strictly for educational purposes and personal study. Users are solely responsible for ensuring that they have the right to upload and process any audio files or documents they import into the application. You may not use Zooki to record or upload content in violation of intellectual property rights, privacy rights, or applicable laws.
Zooki does not enable sharing of audio, transcripts, summaries, or any derived study content. All materials remain accessible only to you through your personal account.
5) Notifications
It is our policy to provide notifications, whether required by law or for operational or marketing purposes, via email, in-app notices, or through conspicuous posting on our website. We reserve the right to determine the form and means of providing such notifications.
6) Child protection
Zooki is designed for students in higher education and does not knowingly collect data from children under the age of 16. If we discover that we have inadvertently collected information from a child under 16, we will delete such information promptly and cancel the corresponding account.
7) How you can access or correct your information
You can access and update your personal information by logging into your Zooki account and modifying your settings. Sensitive account changes may require reauthentication. You can delete your account from the app, or request deletion and assistance by contacting contact@zooki.ai. To protect your privacy and security, we verify account ownership before granting access or making corrections.
8) Use of user information
Information you provide or that we collect may be used to improve your user experience, provide targeted study suggestions, and enhance the functionality of the app. In particular, your age, academic year, and location may be used to adapt study recommendations, tailor reminders to exam periods in your country, and help us understand and improve our services across different regions.
We may use aggregated and anonymized data for research and development purposes. Except as required by law, we will not sell or disclose your personal email address, IP address, or payment information to third parties for advertising.
9) Compliance and retention
You have the right to access, modify, correct, and request deletion of your personal information in accordance with applicable data protection laws, including the GDPR. If you request deletion of your account, we will remove your personal information from our servers within 30 days, except where longer retention is required by law or for legitimate business purposes. Please note that anonymized or aggregated data that does not identify you personally may be retained for analytics and research.
10) Notice of breach of security
In the event of a security breach that affects your personal information, Zooki will notify you as soon as possible with details on the nature of the breach and the measures taken to mitigate it.
11) How to contact us
If you have questions or concerns about this Privacy Policy, please contact us at:
contact@zooki.ai